Affordable Roof Care (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Full name

• Phone number

• Email address

• Property address

• Details relating to roofing enquiries, inspections, quotes, and services

• Any additional information you choose to provide via contact forms, email, or phone

We may also collect limited non-personal information automatically, such as:

• IP address

• Browser type

• Pages visited on our website

This information is used for website functionality, security, and performance analysis.

2. How We Collect Personal Information

Personal information is collected when you:

• Contact us by phone, email, or website enquiry form

• Request a quote or roof inspection

• Engage our services

• Communicate with us during or after a project

We only collect information that is reasonably necessary to deliver our services.

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries and provide roofing advice

• Arrange inspections, quotes, and service scheduling

• Deliver roofing services and manage projects

• Communicate updates related to your enquiry or job

• Improve our services and customer experience

• Meet legal, regulatory, or insurance obligations

We do not sell, rent, or trade your personal information.

4. Disclosure of Personal Information

We may disclose your personal information only when necessary, including:

• To trusted contractors or suppliers involved in delivering your service

• To professional advisers (e.g. accountants, insurers, legal advisers)

• Where required or authorised by law

All third parties are expected to handle personal information securely and confidentially.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. These measures include:

• Secure data storage systems

• Restricted access to personal information

• Secure email and website practices

Despite our best efforts, no data transmission over the internet can be guaranteed as completely secure.

6. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, incomplete, or outdated.

Requests can be made by contacting us using the details below.

7. Cookies and Website Tracking

Our website may use cookies to improve functionality and user experience. Cookies do not identify you personally but help us understand how visitors use our website.

You may disable cookies through your browser settings if you prefer.

8. External Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be published on our website with a revised date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Affordable Roof Care
Adelaide SA 5000
📞 0425 102 222
📧 sales@affordableroofcare.com.au